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If I worked in the newspaper business

Posted At : March 19, 2009 10:07 AM | Posted By : Judette
Related Categories: Media Trinidad and Tobago, CNN, Sam Feist

Conventional levels and perspectives on innovation will get you nowhere. To be remarkable, kick-butt, profit-driven remarkable, means that you can no longer engage in predictable, incremental innovation.  Instead, you  must get on the treadmill in the pursuit of  never ending, infinite innovation, creating more and more value for  your stakeholders both inside and outside your organisation. 

Perhaps that requires laser-like attention on your customers or  offering something more stylish or more attractive, or developing a better product, in the end it’s all  about survival (at one point, it used to be about winning.)

Innovation=Infinite. Innovation = Sustainability. That’s why all the talk in blogsphere and on twitter about the demise of traditional  media eally refers to the industry’s slow responses to our  internet-on-steroids world. The truth is if you grew up in the 80s then you probably don’t know of a world without the Web and it means that  the way you get your news would be decidedly different. 

There are 6 million blogs tracked by  on-line services and they are packed  with opinions and news on everything. TweetNews developed by Yahoo was built to  break news of any major happening in any part of the word long before the   networks' cameras and reporters gets there. And Google News remains an important service for many corporations  trying to monitor articles and news about their own company, competitors or topics of interest. All this has spelt a death march for media as we know it. Web 1.0 was so yesterday.  Today, Web 2.0  demands that traditional media formulates not just a competitive strategy  but  a sensational one, which  entails playing an entirely different game on an entirely different field.

In broadcast media, CNN,  knew exactly the new rules that needed to be learned.  Last week at a session at the University of the West Indies, St Augustine campus CNN producer, Sam Feist, explained how the  news gathering operation is staffed with a mix of traditional, general assignment reporters and all-platform journalists who blog,create  podcasts, use and share video and utilise new technologies along with traditional journalism skills to gather news. The change is also systemic. CNN’s inauguration experiment with facebook took media and social interactivity to a whole experience.  CNN did not have to innovate. They could have held onto to their monopoly position and grow complacent. They chose not to.

Feist says traditional media can survive and in fact thrive when they embrace the ways of new media (transparency, interactivity, immediacy, participation) and marry it with the best practices of old media (fairness, accuracy). If I worked in the newspaper business I’d pay close attention to this. I’d take a careful look at my business  model and ask: Who are my existing users? What are the big issues/interests in our area? (e.g. local industries, popular activities, events, attractions, personalities, etc.) What services would fill a need there? How does my paper promote interactivity? What do my readers write or search for? What should I do to make my content easier to orgaise and search for?  How can our reporters be retrained?

Navigating an uncertain path to the future is never  easy. It will require unconventional perspectives on how to innovate but look at the alternative the newspapers face: huge debt, high costs, declining subscription rates, plummeting ad base,  and you’ll realise that there is no other way. 

 

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Rumours. Half Truths. Innuendoes.

Posted At : March 6, 2009 8:05 AM | Posted By : Judette
Related Categories: Media Trinidad and Tobago, CNN, Sam Feist

Caption:Sam Fiest of CNN, speaking at a conference in UWI St. Augustine, March 2009

 

For journalists there is nothing quite like breaking news. It's the reason why they will cover a hurricane, go where there are bombs in bins, or stay put when others are fleeing in the the other direction. 

Many will tell you that when their newsroom's telephone line buzzes with a lead that something dramatic  is happening that the rest of the country doesn't know, editors are thrown into a frenzy. Their  adrenalin gets going. Reporters get reassigned. Camera teams rush to the scene for the photo opportunity.

These are the moments that remind journalists why they got into the business in the first place. 

But there is something else that journalists like more than  breaking news. They like to be  the first to give the  public a scoop. But its in their eagerness to be the first, where reporters can be deadly wrong, causing all sorts lies, rumours and innuendoes to find traction like a bean seed in a heap of manure.

Take this week for instance.

On  Wednesday, there were reports of a container full of children being found on the Port in Trinidad. At a time when we are plagued day after day with credible  information and stories  that our nation's children are risk, that was reason enough for editors to send their reporters down to the location to investigate. It was not however reason enough for some  radio and broadcast  stations to report  the story as if it was fact.

We later learned it was not, but not before  the rumour was picked up and driven through several internet hungry channels.  

At the University of the West Indies, St Augustine campus  yesterday, CNN's producer Sam Feist said when he first heard the radio newscast and the headline news he knew immediately something was not quite right.

" Where was the evidence ?" he asked, "the information just seemed to be speculative and based on hearsay.

Feist said that at CNN there is a formulae for fact checking. Every morsel  of news must have 2 sources. CNN disregards secondhand information if it cannot be verified from a direct source. They certainly don't go to news with rumours.

I am no defender of CNN,  even they don't get it right all the time. In 2000, for instance,  CNN pronounced to the world that Al Gore had won the US Presidential elections. Still, their policy seems a practical and easy one to follow.

Without journalists  democracies don't function and in our new social media world the role of an editor to corroborate, fact check and verify is crucial. 

According to Feist, when it comes to the news, it is great to be first on the scene and the first to deliver the right news to the public. Yet if given a choice,  Feist says he would rather be right than first.

 

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